Application under review

Hello goodnight! Alright, I would like to know how your approval works, because I already sent my application for approval and I didn’t get any answers, I contacted the support email, but neither answers came to my email, I thought with a premium account it would be faster, it kind of discourages the developer with support improvements it would be better to contact you

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I’m facing the same problem, I have a premium account and it’s been two weeks waiting to review my app.
I’m also facing another issues with my account and the support is not responding, I’m considering canceling my premium or moving to another platform.