Companion issue with Firefox (57 named "Quantum")

Feedback Bugs
#1

Hi,
when I scan the QR Code with the Companion (using on PC Firefox Quantum) nothing happens…
Have you got a solution?
Thanks

#2

What happens why to click on the cancel button and restart the companion and try to connect again?

#3

The same…

#4

Does this only happen in Firefox or also in Chrome?

#5

No, with Chrome works fine.

#6

Did you restart you browser?

#7

No, I haven’t restarted Firefox

#8

Can you do that and see if it works then?

#9

The problem persists

#10

Does the companion on your phone closes or crashed?

#11

No, only the taps are gone…

#12

Try to reopen or reinstall the companion and see what happens then

#13

Nothing…

#14

@Diego do you know what could be wrong with this?

#15

That type of issue is normally caused due to the network

Companion and the Computer MUST be connected to the same network

  • Are you using the same network for all of them?
    • Yes
      Are you using any public network, or a repeater?
      • Yes
        Try to use a private network with few devices without repeaters
      • No
        Test on another network if possible
    • No
      Use the same network for both devices

Follow that troubleshooting guide and post the results
I can’t think of any other issue

#16

I tried, but this doesn’t work… with Chrome it works perfectly! With Firefox no…

#17

@maicol07, I have the Firefox Quantum here, I tested with Companion in a project and it worked as expected. I use Chrome to use Makeroid and I was curious about this test in Firefox, because in earlier versions of Firefox I had problems (with Thunkable).

#18