Google Play app not compliant

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#1

Hello,
Google says my app made with Kodular doesn’t comply with Google Play’s terms and conditions.
They say user data is used, while I don’t use any data.
I simply added banner ads with kodular’s google ads manager. What can cause this problem?

#2

What about providing the exact message from Google? Did you already do a search for that in the community,?

Taifun

#3

here is the (very long) email received:

Hi Developers,

After a recent review, we found that your app is not compliant with one or more of our Developer Program Policies. See below for more information about your app’s status and how to correct the issue.

Publishing Status ### Status: Further action required

Your app’s Data safety section will be invalidated and state “No information available”. Your app may face additional enforcement actions, if you do not resolve the issue(s) by the deadlines listed below.

### Issue found:

Invalid Data safety form

We reviewed your app’s Data safety form in Play Console and found discrepancies between it and how the app collects and shares user data. All apps are required to complete an accurate Data safety form that discloses their data collection and sharing practices - this is required even if your app does not collect any user data.

We detected user data transmitted off device that you have not disclosed in your app’s Data safety form as user data collected.

You must ensure that your app’s Data safety section accurately reflects your app’s data collection, sharing, and handling practices. This includes data collected and handled through any third-party libraries or SDKs used in your app. When available, we’ve included details on SDKs that contain code similar to the code in your APK that may be sending user data off device. You can check if your app uses any of these SDKs, but note that this list of SDKs may not be exhaustive. You must review and account for all data collected and shared by your app.

Your app may face additional enforcement actions, if you do not resolve this issue by June 08, 2023.

Issue details

We found an issue in the following area(s):

  • SPLIT_BUNDLE 1: Policy Declaration - Data Safety Section: Device Or Other IDs Data Type - Device Or Other IDs (some common examples may include Advertising ID, Android ID, IMEI, BSSID, MAC address), Possible SDKs: com.google.android.gms:play-services-ads

About the Data safety section in Google Play User Data policy

Your app must be in compliance with this policy. If your app continues to be non-compliant, your app updates will be rejected and your app may face additional enforcement actions in the future.

Please make changes to align your app’s Data safety form with the app’s behavior. This can be done by either:

  • Updating your form in Play Console to declare collection of Data Types noted below; or
  • Removing unwanted functionality and attributable code that collects this user data from your app or libraries used in your app, and when applicable to deactivate all non-compliant APKs.
    • To deactivate non-compliant APKS, you can create a new release and upload a compliant APK to each track containing the non-compliant APKs.
    • Be sure to increment the APK version code. If using staged rollout, be sure to set the release to 100% rollout.

For helpful resources, you can:

Action required: Submit an updated app for review

Here’s what to do to help get your app on Google Play:

  1. Make sure to read the applicable policies or requirements listed below:
  1. Make appropriate changes to your app (if possible), and be sure to address the issue described above. You may also want to check your app’s store listing for compliance, if applicable.
  2. Double check that your app is compliant with all other Developer Program Policies.
  3. If you made changes to your app bundle, store listing, or APK, please sign in to your Play Console and submit the update(s).

Contact support

If you’ve reviewed the policy and feel our decision may have been in error, please reach out to our policy support team. We’ll get back to you within 2 business days.

Learn More

Visit the Android Developers Blog to learn more about free tools and resources for building safe and successful apps. Check out the latest Google Play policy updates on our 2023 safety initiatives, user data policy, device and network abuse policy, and more! Watch this #PolicyBytes for all the details.

Thanks for your continued support in helping to make Google Play a positive experience for both developers and consumers. We look forward to seeing an updated version of your app on Google Play.

Please complete a two question survey to help us improve this experience.

The Google Play Team

#4

You Should Need to Complete data Safety Options

#5

Follow this answer and your problem will be fixed.

1 Like
#6

I made the changes indicated in last answer, but my app has been rejected again. The Gooogle’s feedback is not precise at all.

#7

The problem was fixed. Thank you @WeMakeBest for your help!

#8

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