Bug In Lottie Animantion

My User have face some bug .app keep stoping .he share this screen shot .please any one help with this bug.

Did it work before? What android version does he have? What blocks did you use?


Yes .when he sigup its open the app .but after close it not.but i am use same app on my phone also other people also use but no issue come like that

Info please

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