Google Play: Provide instructions for app access

[Mohamed_Sobhy1 (Mohamed Sobhy)]

Dear fellows,

I have created an app and after verifying I uploaded to Google Play and It got rejected due to that error " Provide instructions for app access ". So I did. added signing in details, method in the app access section in the “App content”. after second rejection to to the same reason, I created a “testing google account” - fake account - and provided the credentials of that account into the “App access”.

the Problem is that Google Testers get “Login failed” while I have tested the account many times, and I have tested the APK on many devices and it is all working well.

Could there be a problem in the “compiling APK from the AAB file uploaded” this seems the only gap i can think of. all my testing with all my users are for the APK compiled in Kodular Creator and the login credentials are OK.

Google Staff compile the APK from the AAB and they get the fail message.

What could be the problem and how to solve ?

[pavi2410 (Pavitra Golchha)]

AAB is only a type of app packaging. If you’re getting login failed, that must lead to an issue with configuration in the login provider. What method of login are you using?

[Mohamed_Sobhy1 (Mohamed Sobhy)]

I’m using Firebase Google Authentication,

what could go wrong if the APK from Kodular.creator works fine, and the APK from Play console fails in login ?

[bodymindpower (Anke)]

@Mohamed_Sobhy1

the APK from Play console fails in login

Have you already tried downloading the (generic) APK from the Play Developer Console and testing it on your device?
If so, does the login fail?

[Mohamed_Sobhy1 (Mohamed Sobhy)]

yes, I have created Internal Testing Release and the Login failed in the APK downloaded from the playstore Internal testing link.

[Mohamed_Sobhy1 (Mohamed Sobhy)]

This is the Login Code

[Boban (Boban Stojmenovic)]

Your app from G-store is signed with a different keystore

Phone Authentication OTP Problem after uploading it on Google Play

This one is the solution, i have the same problem weeks ago… its the signing problem. When you create the app in kodular, you already have a fingerprint and also in google console… it need to be match after kodular add this feature, its just need to fix some stuf…, First Go to your console, see the App Signing certificate>>> copy it Second Go to your firebase account>>>project settings>>>see your projects info and add fingerprint just paste the signing cert from google play console. t…

[Mohamed_Sobhy1 (Mohamed Sobhy)]

I can’t thank you enough !! BIG thanks !! it works now. It was the App Signing Certificate updated in google play and should be updated in Firebase.

thanks a million.

[bodymindpower (Anke)]

@Mohamed_Sobhy1

It was the App Signing Certificate updated in google play and should be updated in Firebase.

OK, but then you should have noticed that the app from the Play Store (downloaded from the Play Developer Console) does not update your app from Kodular.

Then it would have been immediately clear where the problem was.