Payout not received

Kreator Camp Ad Manager
#61

Apologies for that, we have just checked this payment and you are right. You requested a withdrawal for that payment through PayPal, but as we made an internal change regarding the minimum amounts it didn’t go through (it was between $20 and $25).
I believe it should have been processed now (we just sent right now an emergency batch containing yours and another one that was missing), so you can expect it to arrive in the next couple of hours. Let me know if otherwise.

They are investigating the payment from the Operations side. This is the latest update from them from two days ago:

Hello Diego,

Apologies for the delay in replying.
We are escalating these payments with Operations to investigate with the bank partner, and will be sure to let you know soon as we hear anything back or if any further info is needed.

In the meantime, can you also update us if any of these recipients report that their payments finally do deposit?
For our mutual record, these are the payments that we are escalating for investigation:
[REDACTED]

Thank you!
[REDACTED]
Customer Support Specialist

We confirmed that the payments were still missing. As of now, no more further updates, but will keep you guys posted.

2 Likes
#62

We can only contact you regarding this issue…
Thats why asking…

Hope you will update the progress with us​:+1:

#63

Hi, yes the payment has just arrived, thank you!

#64

Hello will I get the payment in this lifetime or not

#65

Received September Accrual yesterday evening :sparkles: :blush:
Kodular Surprised :tada: @Diego

2 Likes
#66

@Diego can you please provide us transaction details like reference no etc so we can also contact our bank

#67

@Diego we have not received our payments till now please look towars it and please help us get pur isseu solved our payment is very necessary for us its the only way we earn please look towards the isseu

#68

@Diego if there is no isseu from your side please give us the reference number so we can talk to our banks

#69

This month payment also fails to send.
I don’t know y it is fails bz I am using same bank account from long time and also I have not change anything in Kodular account.But I got a mail stating that payment fails due to Full Name etc.
Also in mail mention that Payment may Send.
Now last month and this month payment in pending. @Diego please solve this problem.
We are waiting for your reply

#70

Open paypal account​:+1:i think it is better

#71

But what abut payment sent last month can we change mode now for that @Diego please help

#72

that is not issue from ourside the issue is from kodular side…

for new payment better to add paypal
i already added…

#73

Last month this issue also faced by Pakistani users and they received payment after one month now this issue face Indian users maybe your payments arrived in November 1st week

#74

I requested withdraw on October 23rd so when i will receive my money?

1 Like
#75

Did you receive your pending money?

#76

I received it just now. Please check your bank accounts.

#77

referring to which month

#78

yes me also got my missing payment

#79

But my last month and this month payment is in pending?

#80

I didn’t receive this month money in my PayPal