I've purchased Premium subscription, but my account is still Free

I have made payment to upgrade Kodular Free to Kodular Premium since 16/10/23. but to this day my kodular creator status is still free.
This is for an account with the email **
Receipt-2700-5713.pdf (35.3 KB)
Invoice-CD55D123-0001-1.pdf (34.0 KB)
**

Please help to activate it immediatel.

why is this taking so long, this is of course detrimental to me with the duration of the monthly rental.