We have recently changed the activation process of Kodular Premium, so new subscriptions may take a few minutes to activate. To avoid spamming the Community with multiple topics over the same issue, we will be centralizing all queries in this topic.
Should I post my issue here?
If your account is still under Free plan after purchasing Premium, and your payment was completed over 2 hours ago, please post a message here.
Please note that we will use your Community email address to track the payment. Make sure you use the same account to post as the one you have used to pay your subscription.
One post per user. Multiple posts will be deleted.
Post only if your payment has been successful. If your payment was rejected or blocked, your post will be deleted.
Any other topic that is related to this issue will be closed.
Staff will edit your message as soon as your issue is investigated and resolved. A description of the taken action will be added as a note to the post.
If you have successfully completed the subscription purchase, you will see an edit stating that your account is now active.
If you have mistakenly ordered two subscriptions, you will receive a refund for one of the payments.
Do not include in your message anything like “Resolution”. This is added by staff.
Dear Kodular, I am using two accounts.Today I bought kodular premium. But even though I signed in to the account I wanted to get premium, I accidentally got it on my other account. I have given my receipt below, I want my money back. Authorities please help me
I have made payment to upgrade Kodular Fre to Kodular Premium since 16/10/23. but to this day my kodular creator status is still free.
This is for an account with the email removed by mod
Please help to activate it immediately
I have made payment to upgrade Kodular Free to Kodular Premium since 16/10/23. but to this day my kodular creator status is still free.
This is for an account with the email ** Receipt-2700-5713.pdf (35.3 KB) Invoice-CD55D123-0001-1.pdf (34.0 KB)
Please help to activate it immediatel.
why is this taking so long, this is of course detrimental to me with the duration of the monthly rental.
I have paid for kodular premium subscription on 10/16/2023. but until the time I wrote this I couldn’t use it.
Because the kodular creator for my account is still free, even though my account has become premium.
I have asked repeatedly both in the forum and sent emails directly to Kodular support, but until now no one has responded.
How can something like this happen when I have already paid (proof of payment attached).
Of course this made me very disappointed and harmed my active subscription period.
Maybe anyone who reads this article, especially support from Kodular management, can help to resolve this immediately.
I think the professionalism and credibility of Kodular must be proven.
Don’t just accept payment but ignore consumer rights.
Hopefully this will be the experience for all of us.
Until now 10/30/2023 it has been 15 days since payment.
stay subscribed for free and no one from kodular support notices this problem.
Paying doesn’t mean you can get a good deal.
Hopefully it will be a lesson for all friends.
My suggestion is for those who have made their first subscription payment and even the issuing bank did not notify you of it, as soon as it does so you deny the payment, you argue that you do not know the platform and you never had any link, the bank will automatically cancel the transaction and will alert Stripe (gateway that kodular uses).
If the same thing is registered from several entities, Stripe will possibly block Kodular for fraud.
In case of refusal, you can always appeal to the consumer defense of your country or in the country where Kodular EU legally resides.