I've purchased Premium subscription, but my account is still Free

Why this topic?

We have recently changed the activation process of Kodular Premium, so new subscriptions may take a few minutes to activate. To avoid spamming the Community with multiple topics over the same issue, we will be centralizing all queries in this topic.

Should I post my issue here?

If your account is still under Free plan after purchasing Premium, and your payment was completed over 2 hours ago, please post a message here.
Please note that we will use your Community email address to track the payment. Make sure you use the same account to post as the one you have used to pay your subscription.

Rules

  • One post per user. Multiple posts will be deleted.
  • Post only if your payment has been successful. If your payment was rejected or blocked, your post will be deleted.
  • Any other topic that is related to this issue will be closed.

Resolutions

  • Staff will edit your message as soon as your issue is investigated and resolved. A description of the taken action will be added as a note to the post.
    • If you have successfully completed the subscription purchase, you will see an edit stating that your account is now active.
    • If you have mistakenly ordered two subscriptions, you will receive a refund for one of the payments.
    • Do not include in your message anything like “Resolution”. This is added by staff.
15 Likes
Yesterday I bought premium membership for 3.50 US dollars. But right now it is showing free in my kodular account. Please convert it back to premium
Kodular premium plan terrible problem
I bought a premium kodular month subscription on January 20, 2023 when it was January 22, 2023 it went back to free
Happy New Year 2023, and Kodular Premium discounts!
Kodular Subcription Error,Purchased Yesterday but now I'm on free plan
Paid 4 days ago for monthly subscription but today my account show free why?
After Purchase Premium my account not updated in Premium
I paid for Premium but kodular has not been upgraded?
I paid for Premium but kodular has not been upgraded?
Kodular does not register payment for premium
Kodular premium
Kodular premium
Kodular is stealing my subscription and my money
Account back to free
Invalid Time Expire my premium package
Bug or Issue in Kodular Premium
It’s still showing Free subscription
HELP me please kodular
Kodular Premium
Premium subscription problem
Premium problem
premium account account day lost
Location sensor component(location changed) is not working
Kodualr Please help
I paid for Premium on the 14th and today I lost Premium access
Yesterday I bought premium membership for 3.50 US dollars. But right now it is showing free in my kodular account. Please convert it back to premium
Yesterday i bought kodular premium , but today it's saying my account is free, kindly convert it back to premium
Premium switched to another account
Was kodular have interest?
Unable to export, premium popup showing
Problem upgrade premium
My account still free version after week
My premium subscription stop
Problem upgrade premium
Kodular does not register payment for premium
Premium plan not working

I bought premium, the account is still free,
how to make an account premium.
On May 24, I bought a premium package, I still have a free one

Resolution
Refunded original payment. Granted 1 month for free as trial.

Hello , I had my monthly fee charged twice for duplicity . I made the manual payment, then it was automatically charged again for the same month. It is not difficult to charge (IF > already paid = Do not charge again) @Community @Diego

Resolution
Refunded duplicated payment.

Resolution
No issue with your account, it is already Premium.