Customer Service (with chat, voice call, video call and Screen sharing) Guide

Hi,
Today I am going to tell you how to embed Customer service in any app with Web Viewer.

Steps -

First go to https://www.tawk.to/ and sign up/in you will be redirected to Admin Dashboard.
Now, go to Administration -



Go to Chat widget -
image
Copy Direct Chat link -

Now set the Home url of the Web Viewer to the copied link. -
image
Your Customer Care Screen is ready.
The Chat option is free but if you want to add voice calls, video calls and screen sharing you will have to pay.
When somebody messages you , notifications like this will be shown -
image

The Plans of tawk.to -

image

Blocks -

None used

AIA -

Pm me

Screenshot-

User end -


Admin end -

Hope it helped !

13 Likes

Very nice guide, keep doing them !!!
Please remove Direct Chat Link you can still see the link !!!
Question: Why send PM for AIA ???
It would not be much better to post the AIA link for all members…

1 Like

Because the AIA is empty only with a Webviewer and moreover I will have to remove the Home url.

Thanks :grinning:

you’re welcome !!!
I was talking about hiding the link …

Sorry for the confusion !!! :wink:

Nice guide @Tekwizer :+1:t2:

Thanks @techVsurya !

how to make video call

this can help

but can tawk.to only be used from a computer to a user? if you are not logged in on the pc, the chat does not work. Is it possible to chat between two mobile phones? I could not do it. Works well only with logged in pc

Yes it is possible with multiple if condition i.e contains text

is there any example?

I think this extension is much better and here you can setup native realtime things.

Checkout here: https://community.kodular.io/t/free-socketio-client-extension-with-all-features

If the text box text contains price irrespective of the length of query you can show the reply which contains price of your items.

Likewise you can set up plenty of queries

Or you can ask the user to select multiple tags , based on that you can set up the process